Privacy policy

Last updated: 29 April 2026

Imani (ABN 81 508 217 484) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Imani is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address and email address;

  • Financial information including payment card information, transaction details and payment confirmation;

  • Account information including your username, password, preferences and settings;

  • Transaction information including items viewed, purchased, returned or exchanged;

  • Communications with us including customer support enquiries;

  • Device information including IP address, browser type and device identifiers; and

  • Usage information including interaction with our website and services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us or otherwise provide information;

  • Automatically when you use our website, including through cookies and similar technologies;

  • From service providers who assist us to operate our business; and

  • From partners or third parties where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, Tailor and Improve the Services - We use personal information to process payments, fulfil orders, manage accounts, arrange delivery, provide customer support, process returns and improve our services.

  • Marketing and Advertising - We may use personal information to send marketing communications and display relevant advertising about our products or services.

  • Security and Fraud Prevention - We use personal information to detect and prevent fraud, protect our systems and maintain the security of our services.

  • Communicating with You - We use personal information to respond to enquiries, provide updates and maintain our relationship with you.

  • Legal Reasons - We may use personal information to comply with applicable laws and legal obligations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.

In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Data Breaches

If we experience a data breach that is likely to result in serious harm, we will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know.
You may have a right to request access to personal information that we hold about you.

Right to Delete.
You may have a right to request that we delete personal information we maintain about you.

Right to Correct.
You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability.
You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Managing Communication Preferences.
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit: https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you believe we have breached the Privacy Act 1988 (Cth) or mishandled your personal information, you may contact us using the contact details below.

We will:

  • acknowledge your complaint within a reasonable period

  • investigate the complaint

  • respond to you within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Website: https://www.oaic.gov.au

Phone: 1300 363 992

International Disclosure of Personal Information

Some of our service providers may store or process personal information outside Australia.

This includes providers such as:

  • Shopify

  • Google Analytics

  • Meta (Facebook and Instagram)

Before disclosing personal information overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, you may contact us at:

Imani
ABN: 81 508 217 484

Address: NSW 2170, Australia

Email:  support@imani.net.au